Our goal is to make you happy and proud of what you have purchased. If you are not happy with the item, you may return it for an exchange for other item or for a store credit. 

CLICK TO START RETURN PROCESS

♡ Gift Cards and sale items from SALE section are FINAL sales and nonreturnable.

♡ All items must be returned in their original and unused condition. Items should be unwashed/unaltered with original tags.

♡ All items must be shipped back within 30 days after they are received.

♡ With limited exceptions, returns are refunded in the form of online store credit redeemable at candhairheat.com. candhairheat does not refund the original shipping charges.

♡ For the exchanges, exchanges will be processed within 5 business days of receiving the returned item. Shipping cost for the new item is on us.
If you would like to receive your new item faster return the item you have, and make a separate purchase for the new item.

♡ We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.

♡ Returns sent back to our Returns Center that have not been generated through our returns portal or by contacting our Customer Care team will be charged a €10 manual processing fee.

If you have questions, please contact us at [email protected] and we will assist.